The client
As a global financial institution, ING is committed to advancing state-of-the-art payments platforms and settlement services through its Payment and Settlement Services (PSS) division. PSS focuses on delivering secure, compliant, and reliable payment solutions that meet the evolving needs of ING's business lines and beyond. Operating within the CTO domain, PSS reports directly to ING's Chief Technology Officer, ensuring strategic alignment and technological innovation.
The team
The Order Management team within CTO Payments & Settlement Services comprises dedicated professionals responsible for enhancing the Payments Order Management capabilities. Committed to driving excellence, the team collaborates to onboard new volumes into PSS Global solutions and improve the efficiency and effectiveness of services offered. With a dozen Customer Journey Experts (CJEs) onboard, the team contributes to the development, integration, maintenance, and servicing of order management capabilities, ensuring seamless end-to-end solutions.
Job description
As a Customer Journey Expert (CJE) within the Order Management team, your primary focus will be managing the backlog and leading the squad working to onboard new tenants to the Order Management Platform. Your role as a Product Owner will require Agile/Product ownership experience in the area of payments, overseeing the order management functions during the onboarding process to PSS target solutions.
Responsibilities:
Ideal candidate characteristics:
Bachelor's or Master's degree in relevant field.
Experience as a product owner and 3+ years of experience in banking and payments.
Proficiency in and stakeholder engagement.
Strong organizational skills with meticulous attention to detail.
Proactive, collaborative, and resilient with a knack for problem-solving.
Excellent communication skills, fluent in English (Dutch is a plus).
Analytical mindset, capable of making data-driven decisions.
Creative thinker with the ability to simplify solutions and processes.
Comfortable working in multidisciplinary, agile environments.
Demonstrated ability to work under pressure and drive results.
What we offer:
initial 12-month-assigment with extension possibility
36 hour work week
hybrid working; transit and/or working from home allowance
salary range €5.060,00 - €8.100,00 gross per month (depending on experience)
25 paid holiday days (based on 40-hour week)
13th month
full pension contribution