Digital Transformation Consultant

Digital Transformation Consultant

At ING, a leading global financial institution from the Netherlands, we're dedicated to empowering our customers and employees to stay a step ahead in both their personal and professional lives. Within this dynamic ecosystem, our Global Workplace Services (WPS) department plays a pivotal role. We specialize in creating and maintaining a digital workspace that supports our 60,000 colleagues worldwide, enabling them to work efficiently and securely, wherever they are. From deploying laptops and mobile telephony to managing virtual desktops and video conferencing tools, our team ensures everyone at ING has access to the latest in digital workplace technologies. Join us at WPS, where we're not just keeping pace with the future of work—we're defining it.

Role Overview

Embark on a journey with ING, where your expertise in crafting exceptional digital experiences will elevate our global workforce's way of working. As a pivotal member of the Global Workplace Services team, you will lead the charge in enhancing our digital landscape, ensuring every one of our 60,000 colleagues enjoys a seamless, productive, and secure digital workspace. This role is not just about solving problems; it's about foreseeing them, innovating solutions, and continuously pushing the boundaries of what's possible in a digital-first environment.

What You Will Do

• Innovate and Enhance: Dive deep into the world of service design and customer journey mapping to revolutionize our IT migrations and feature rollouts. Your creative solutions will lead to more intuitive and engaging digital experiences for our employees.
• Feedback Loop Mastery: Be the architect of improvement by analyzing customer feedback and translating it into tangible enhancements for our digital services, driving better user adoption and satisfaction.
• Engage and Communicate: Craft compelling and understandable communications that resonate with our global colleagues. Whether it's through emails, digital posters, or interactive platforms, your messages will encourage the effective use of our digital tools and services.
• Collaborate and Lead: Work hand-in-hand with IT engineers, product owners, and stakeholders, turning feedback and ideas into reality. Your leadership will ensure that employee voices are heard and acted upon in the digital solutions we create.
• Design for Adoption: Beyond introducing new tools and features, you'll ensure they're embraced and effectively utilized. Your strategies will increase digital fluency across our global team, enhancing productivity and satisfaction.

What We Expect

• A Design Thinker: Your expertise in service design and customer journey mapping is unparalleled. You see beyond the surface, understanding the deeper needs of our colleagues and translating those insights into innovative digital solutions.
• Communication Savant: You have a way with words and design, able to distill complex IT concepts into clear, engaging, and visually appealing communications.
• Collaborator and Influencer: Your ability to work across teams and manage stakeholder relationships is critical. You're at ease guiding discussions, navigating challenges, and driving consensus towards the best outcomes for our digital workspace.
• Technologically Adept: A solid grasp of the digital landscape, especially familiarity with Microsoft Office 365 and other digital productivity tools, allows you to make informed decisions and propose relevant enhancements.
• An Agile Mind: Adaptability and a proactive approach are in your nature. You thrive in fast-paced environments, leveraging agile methodologies to manage projects efficiently and effectively.

Your Impact

In this role, you're not just making a difference; you're setting the standard for what a digital workplace can be. Your contributions will directly influence the day-to-day experiences of thousands of colleagues, shaping a culture of innovation, efficiency, and satisfaction at ING. Join us and be at the forefront of the future of work.

Your Profile

We're on the lookout for a dynamic individual who embodies innovation, understands the essence of exceptional digital experiences, and is driven to make a tangible impact. If you're someone who thrives in a collaborative environment, loves tackling challenges head-on, and is passionate about technology's power to transform the workplace, you might just be the person we're searching for.

Skills and Experience

• Expertise in Digital Design: Proven track record in service design and customer journey mapping. You know how to craft experiences that resonate.
• Project Leadership: Experience in steering complex projects with diverse stakeholders. Your project management skills are top-notch, with a knack for navigating the intricacies of organizational change.
• Communication Mastery: Exceptional ability in crafting and executing communication strategies. Whether it's through newsletters, emails, or digital content, your work engages and informs.
• Tech Savvy: A strong foundation in IT, digital products, and services, with a particular focus on Microsoft Office 365. Agile and Scrum methodologies are second nature to you.
• Creative and Analytical: Your approach blends creativity with data-driven insights. You're adept at using feedback and trends to guide your decisions and improvements.

Qualifications

• Educational Background: A university degree in fields like Business Administration, Communications, Marketing, IT Management, or Psychology sets you up with the knowledge base for this role.
• Professional Experience: At least 5 years in roles related to customer centricity, service design, digital transformation, or communications. Your resume tells a story of growth, innovation, and success.
• Language Proficiency: Fluent in English (Dutch is a pre), both written and spoken. Your communication skills bridge cultures and connect people.
• Personal Attributes: You're data-oriented, with a customer-first mindset. Your work ethic is driven by innovation, accuracy, and a structured approach to problem-solving. Independence, ambition, and a results-driven attitude are part of your DNA.
• Desirable Extras: Familiarity with Adobe Creative Suite, Sketch, InVision, and a passion for writing. Your hands-on mentality and creative thinking set you apart.

The ideal candidate

 ...is expected to have a deep understanding of service design principles and the ability to translate customer feedback into actionable improvements, all while having a good grasp of digital products, services, and ecosystems. This includes knowledge of Microsoft Office 365 and other digital tools, indicating that a blend of service design expertise with technological savvy is desired.

Therefore, it's not a matter of you being a tech person with service design skills or vice versa, but rather someone who embodies both: a service design-oriented individual who understands how to leverage technology to enhance the customer (employee) experience. This dual focus suggests that ING values the intersection of customer-centric design thinking and technological fluency to drive improvements in the digital workspace.

Who Should Apply

Don't tick every box? That's okay. We value diversity and encourage you to apply even if you don't meet every single requirement. What matters most is your drive to create, innovate, and make a difference in the digital workspace at ING. Let's explore what we can achieve together.

At ING, they're committed not just to transforming the digital workspace but also to fostering a vibrant, inclusive, and forward-thinking community. Here’s what we offer to those who join us in this mission:

Professional Growth and Development

• Continuous Learning: Access to a wealth of learning resources and professional development programs to keep you at the forefront of your field.
• Career Advancement: Opportunities for growth within ING, supported by mentorship programs and a culture that encourages internal mobility.

Innovative and Collaborative Work Environment

• State-of-the-Art Technology: Work with the latest tools and technologies that drive innovation and efficiency.
• Collaborative Culture: Be part of a team that values ideas, diversity, and creative solutions. Our agile work environment encourages collaboration across teams and geographies.

Work-Life Balance

• Flexible Working Arrangements: Our hybrid work model supports a balance between office and remote work, allowing you to find a rhythm that suits your lifestyle.
• Wellness Initiatives: Programs and resources designed to support your physical and mental well-being.

Competitive Compensation and Benefits

• Attractive Salary: Competitive pay that recognizes your skills, experience, and contributions.
• Comprehensive Benefits Package: A range of benefits including health insurance, pension schemes, and vacation days, ensuring you and your family are well taken care of.

A Culture of Inclusion and Sustainability

• Diverse and Inclusive Community: An environment where everyone is welcome, valued, and empowered to be their authentic selves.
• Sustainability Commitment: Be part of an organization that’s dedicated to making a positive impact on society and the environment.

Global Impact

• Make a Difference: Your work will directly impact the way 60,000 colleagues around the world experience their digital workspace, driving ING's mission to empower people to stay a step ahead in life and business.

You'll receive a direct permanent contract with ING Bank directly. Relocation services and visa sponsorship is available.