Business Analyst Customer Profitability

Business Analyst Customer Profitability

Do you want to be part of the development of the newest solutions to enable data driven Finance reporting & analysis?
Do you live up to the challenge of bringing our target solutions to a higher level?
And do your eyes sparkle with the ideas of structuring and combining data?
Are you the person that thinks outside the box, and creates new solutions for the challenges of the future?
And are you the person that can be the missing link in our team?

Then are we looking for you!

Your work environment
Finance Information Management, which is part of Finance within Domestic Bank Netherlands (DBNL), is looking for a strong Finance Business Analyst to work on optimisation and automation of (data) processing for management reporting and providing insights about customer profitability to our stakeholders

In Finance Information Management we enable the delivery of valuable and reliable financial information and data of high quality to fulfil ING’s reporting obligations and to support decision making both for Financial Accounting and Finance Business Advice.

The team continuously adapts to changes in the bank’s business, its products, processes and IT infrastructure, to ensure proper reflection in ING’s financial and management reporting. Together with the end users, the team is responsible to ensure we continuously comply with the changing management reporting requirements as well as integrating changes in business products and data flows in management reporting.

Changes are delivered in accordance with the Finance strategy, regulatory requirements and business changes.

Within a challenging environment, full of deadlines, new regulations and challenging demands we give the opportunity to experiment, learn and adapt to bring the best possible future proof solutions to the department. But with the mindset that our purpose is to bring value to our stakeholders.

This vacancy is in a team of 24 people. It is a mixed group in terms of nationalities, ages, experience and gender, where we find it important everyone can feel part of the team

Your role and responsibilities
As a Business Analyst you will work in a (BusDevOps) squad with around 8 colleagues. The squad is responsible for implementing changes in and optimisation of customer profitability reporting, This involves amongst others implementing new request from our stakeholders (Finance Business Advice) in management reports as well as integration new products and data flows in the customer profitability reporting.

Together with the other squad members you work in a constructive way on implementing changes in the Finance data warehouses and applications.

Your main activities will be:

• Supporting the product owner and take the lead in finance related changes, ensuring that all requirements of all relevant stakeholders are acknowledged in the analysis and the proposed solution designs.

• Designing and developing new IT solutions that are future proof and easy to maintain, in close cooperation with the other team members

• Managing the full process of a change, from impact analysis, through requirements gathering in direct consultation with the users/stakeholders to solution design to coordination with the architects to user stories to testing to release and after care.

• Analyse finance business issues with the purpose of bringing complete solutions for the requested change.

• Provide the stakeholders with design alternatives and their impact to enable proper decision making.

• The team is responsible for the delivery of solutions with an iterative and incremental agile approach by cooperating in refining the roadmap for overall solution(s) with partial deliveries (releases, minimal viable products) and by adjusting requirements and designs based on measurable experiences and feedback.

• Writing user stories for the engineers and set-up acceptance criteria based on requirements and use case scenarios

• Support the verification and validation of solutions by testing change deliverables and guiding users / clients in the acceptance of them.

• Help to translate solution design into training material- and work instructions for end-users

• Make sure that lessons learnt and (best and next) practices from your assignments are made available to everyone.

Who are you?
You are a pro-active, dedicated, and independent thinker who takes responsibility and initiative to get the work done. A true data loving self-starter that can display pragmatism and proactivity with an ability to work in a demanding environment.

Furthermore, you have:

• A mindset to grow yourself with the ability to challenge, learn, inspect and adapt;

• A Bachelor or Master degree;

• Preferably you have working experience with big datasets and creating queries on databases;

• Knowledge of SQL Developer and/or SAS EG is an absolute must;

• Experience in Banking Products is beneficial;

• Working experience with Agile and Lean is a plus.

What we offer:

• Initial contract assignment until 3 April 2026, with possible extension;

• 36 hour work week;

• Salaris range: €5.060,00 - €6.925,00 gross per month (depending on experience);

• Hybrid working, home working and travel reimbursement;

• Pension contribution, holiday payment and a 13th month.