Data Analyst

Data Analyst

The client

ING is a leading financial institution committed to redefining banking experiences through digital innovation. As a pioneer in mobile-led banking on the continent, ING is dedicated to leveraging data-driven insights to enhance customer interactions and drive business growth. With a strong focus on fostering a fact-based culture, ING strives to continuously evolve and adapt to meet the changing needs of its customers.

The team

Within the Tribe Digital, Assisted & Customer Interactions, a dynamic team of over 70 data analysts and scientists collaborate to achieve digital sales objectives and optimize customer experiences. Embracing a multi-disciplinary approach, this team serves as internal data consultants, spearheading initiatives to accelerate the organization's transition toward becoming fully data-driven. With a commitment to innovation and excellence, the team is dedicated to delivering impactful insights that drive strategic decision-making.

Job description
The role of Data Analyst – Digital, Assisted & Customer Interactions at ING presents a unique opportunity to make a tangible impact by leveraging data to enhance service and product offerings. Responsibilities include generating personalized customer interactions through smart analyses, identifying new data and analytics opportunities, and contributing to the maintenance of a fact-based culture within the organization. The ideal candidate is a proactive self-starter with proficiency in querying languages (e.g., SQL, SAS) and dashboarding tools (e.g., Cognos, PowerBI), coupled with a passion for delivering actionable insights and a strong commitment to collaboration and continuous learning.

Responsibilities
· Generate personalized and relevant customer interactions through smart analyses.
· Identify new data and analytics opportunities to drive business growth.
· Contribute to maintaining and enhancing a fact-based culture within the organization.
· Deliver actionable insights using web and app data to drive strategic decision-making.

Characteristics of an ideal candidate
· Proactive self-starter with a thirst for learning and implementing new techniques.
· Proficiency in querying languages (e.g., SQL, SAS) and dashboarding tools (e.g., Cognos, PowerBI).
· Strong commitment to delivering actionable insights and fostering collaboration.
· Exceptional data storytelling skills tailored to business stakeholders.
· Ability to effectively manage stakeholders at various levels and provide/receive feedback in a collaborative environment.

What we offer
· initial 6-month-assigment with extension possibility
· 36 hour work week
· hybrid working
· transit and/or working from home allowance
· internet allowance
· laptop & mobile phone
· € 4.240,00 - € 6.500,00 gross per month (depending on experience)
· holiday payment (8,33% on your gross annual income)
· 25 paid holiday days (based on 40-hour week)
· 13th salary
· full pension contribution