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Unified Communications Engineer

40 uur/weekAmsterdam

Unified Communications Engineer

Digital Workplace is responsible for the Modern Digital Workplace within ABN AMRO (30.000+ seats). We operate from the Netherlands and have our business users both inside and outside the Netherlands. We deliver not only the workplace devices but also a full suite of functionality to the standard workplace. The workplace is prepared for the new way of hybrid working that ABN AMRO wants to embrace as the new way of working looking forward. We enable and support our business users to work faster and smarter, for this we implemented an active adoption team that educates business users to be efficient and use the full potential of the Modern Digital Workplace. Microsoft 365 is one of the primary enablers of our workplace infrastructure.

The UC Engineer will be a member of the Unified Communications team - a dedicated DevOps IT delivery team (Block). The Platform Engineer also works in a context of the delivery of new technology and resources. The Platform Engineer collaborates with the Product Owner and other Platform Engineers within the Block. In addition, the Platform Engineer collaborates with Solution Engineers and colleagues from other Blocks.

The work is based in the Netherlands, but in an international context and a multicultural environment.

Unified Communications is part of the Digital workplace Grid which delivers workplace services to the 30.000+ employees of ABN AMRO world-wide. The Unified Communications team delivers the workplace's Telephony, Videoconferencing capabilities (Teams, telephony for our dealing room) in combination with regulatory requirements (like Nice) and other direct communication capabilities (Fax, SMS).

As we are responsible for Telephony in the broadest way, which we do in a multi-vendor manner. If there are incidents or we want to implement new changes, we need to cooperate with multiple stakeholders in- and outside ABN AMRO Bank to either fix the incidents and/or implement the new changes. This occurs with multiple dependencies and deadlines and to be able to grasp those dependencies, deep knowledge about unified communications is a must. To ensure the dependencies and deadlines are met, project management skills are a big plus to have to enable you to make agile projects successful in the multi-vendor world of unified communications of ABN AMRO Bank.

We are looking for you if you have proven skills within unified communications and you have helped other companies excel on their Unified Communications journey.


  • Broad knowledge of Unified Communications features and options (must)
  • Advanced knowledge of M365, its features & potential (should have)
  • Project Management skills (should have)
  • Knowledge of PowerShell, Automation Solutions, CI/CD pipelines (should have)
  • DevOps way of working (should have)
  • On a more personal note we want you to:
  • Be able to communicate with solution architects, IT specialists and business users (must)
  • Able to write and speak in English and Dutch (must)
  • You are not afraid to take the lead and show ownership (must)
  • You have a proactive attitude and you are not afraid to challenge people (must)
  • Team player & client focussed (must)
  • HBO/WO Skilled

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