Customer Journey Expert (CJE) / Business Analyst (BA) Payments & Settlement Services (PSS) – Order Management
For ING Payments & Settlement Services we are looking for a Customer Journey Expert (CJE) / Business Analyst (BA) with experience in the Payments Initiate Domain (Order Management) to strengthen our team. The Customer Journey Expert has end-to-end responsibility for the development, migration, management, harmonisation and phasing out of commercial products and services with a view to achieving an optimum customer experience. For this CJE function we are looking for a CJE with a Business Analysis profile with proven experience and knowledge of the E2E Payments lifecycle and its products. You will be part of a migration team that migrates applications from legacy to target landscape.
Your work environment and Role
The Payments & Settlement Services works according to agile principles in self-organising teams. Important aspects in this way of working are self-starting attitude, flexibility, continuous development, continuous improvement, collaboration within the squad and active and positive collaboration with other squads. Together with the other Customer Journey Experts you have an end-to-end responsibility for the Development of the strategic order management capability in ING. Order management is primarily positioned as a business capability and in order to develop this as such, you will be responsible for gathering and translating customer demands and requirements into business functionalities and capabilities from which the Squads can translate the required IT deliveries supporting the Business capabilities.
You will become part of the squad(s) within ING's agile organisation responsible for delivering this strategic order management capability. Where you will pave the way for a successful migration of customer journeys on the legacy capabilities to the strategic order management capability.
Your key responsibilities
Who are you?
Skills and experience
What do we offer?